Terms and Conditions
Version: 30th September 2026
These Terms and Conditions apply to goods, services, vehicle conversions, design, fabrication, installation and related work supplied by Oz Interior by Design Pty Ltd unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions:
Approved Design means any drawing, layout, specification, rendering, schedule or other design information approved by the Customer for the Project.
Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales.
Company or OIBD means Oz Interior by Design Pty Ltd.
Contract means the agreement between OIBD and the Customer comprising the accepted Quotation, these Terms and Conditions, the Approved Design, any Special Conditions and any subsequently approved Variations.
Contract Price means the price stated in the accepted Quotation, as adjusted by any approved Variation.
Customer means the person, business, organisation or other entity entering into the Contract with OIBD and includes an authorised representative acting on its behalf.
Goods means components, equipment, materials and products supplied by OIBD as part of the Project.
GST means goods and services tax imposed under applicable Australian taxation law.
Project means the complete scope of goods, services, design, fabrication, installation and other work described in the Contract.
Quotation means OIBD's written quotation, proposal or project offer describing the proposed scope, price and relevant commercial terms.
Services means the design, fabrication, installation, conversion, consultation and other services supplied by OIBD.
Variation means an agreed amendment to the Project's scope, design, specification, price or timing after formation of the Contract.
Vehicle means the vehicle supplied or nominated by the Customer in connection with the Project.
Work means all work undertaken by or on behalf of OIBD under the Contract.
2. Contract Formation and Order of Documents
2.1 A Contract is formed when the Customer accepts OIBD's Quotation in writing, signs an acceptance or contract document, pays the required deposit following receipt of the Quotation and these Terms, or otherwise provides written authority for OIBD to proceed.
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2.2 The Customer warrants that the person accepting the Contract has authority to bind the Customer and, where applicable, authority to authorise Work on the Vehicle.
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2.3 The Contract comprises the following documents, to the extent applicable:
a. any agreed Special Conditions;
b. approved Variations;
c. the accepted Quotation and Scope of Work;
d. the Approved Design and specifications; and
e. these Terms and Conditions.
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2.4 If there is a direct inconsistency between Contract documents, the documents will generally take priority in the order listed above unless the parties expressly agree otherwise in writing.
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2.5 No general contractual cooling-off period applies unless:
a. expressly provided in the Quotation or Special Conditions; or
b. required by applicable law.
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2.6 Nothing in this clause limits any statutory cooling-off or cancellation right that applies by law.
3. Quotations and Scope of Work
3.1 Unless otherwise stated, a Quotation remains valid for 30 days from its date.
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3.2 A Quotation is based on:
a. information supplied by the Customer;
b. the Vehicle information available at the date of quotation;
c. the proposed Project scope;
d. supplier pricing and availability known at that time; and
e. reasonably observable Vehicle conditions.
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3.3 OIBD is responsible only for the scope expressly included in the Contract.
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3.4 Items, services, certifications, approvals, engineering work or equipment not expressly included are excluded unless subsequently added by an approved Variation.
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3.5 If previously undisclosed Vehicle conditions, prior modifications, damage, corrosion, structural issues, electrical conditions or other circumstances materially affect the Work, OIBD will notify the Customer before undertaking material additional work.
3.6 Any additional work arising from such circumstances must be agreed as a Variation where it affects price, scope or Project timing.
4. Design Development and Customer Approval
4.1 Where design services form part of the Project, OIBD will develop the proposed layout, specification or design based on the Customer's stated requirements and information reasonably available to OIBD.
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4.2 The Customer is responsible for reviewing the design and confirming that it reflects the Customer's operational requirements.
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4.3 Customer approval may be provided by signature, email or another written method accepted by OIBD.
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4.4 OIBD may rely on the Approved Design when procuring materials and commencing fabrication.
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4.5 Approval of a design does not prevent a later Variation, but any subsequent requested change is subject to Clause 5.
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4.6 Renderings, illustrations, drawings and concept images may be indicative unless expressly stated to be final manufacturing drawings.
4.7 Dimensions, component locations and construction details may require reasonable adjustment during fabrication due to actual Vehicle tolerances, structural constraints, equipment requirements or manufacturer requirements, provided that any material change to the agreed functionality or scope is discussed with the Customer.
5. Variations
5.1 A change requested after Contract formation does not form part of the Project unless accepted by OIBD as a Variation.
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5.2 A Variation may result in changes to:
a. the Contract Price;
b. completion dates;
c. material requirements;
d. labour requirements;
e. certification requirements; or
f. other Project conditions.
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5.3 OIBD may decline a requested Variation where it is unsafe, unlawful, technically unsuitable, inconsistent with vehicle-manufacturer requirements, impracticable because of Work already completed, or would materially disrupt the Project.
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5.4 Where practical, OIBD will provide the Customer with the expected price and timing effect of a Variation before proceeding.
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5.5 Where urgent instructions are required to avoid delay or damage, written approval by email or other recorded electronic communication is sufficient.
6. Deposits, Progress Payments and Pricing
6.1 The Customer must pay the deposit, progress payments and final payment in accordance with the payment schedule stated in the Quotation.
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6.2 OIBD is not required to commence or continue a relevant Project stage until the payment due for that stage has been received.
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6.3 Deposits may be applied toward:
a. design and consultation;
b. Project scheduling;
c. materials;
d. supplier deposits;
e. special-order components;
f. fabrication preparation; and
g. other Project costs reasonably incurred.
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6.4 A deposit is not automatically treated as a penalty or automatically forfeited solely because a Project is cancelled. Cancellation will instead be dealt with under Clauses 12 and 13.
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6.5 Unless otherwise stated, prices are subject to GST.
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6.6 OIBD will not materially increase the Contract Price merely because its costs have increased after acceptance, except where:
a. the Customer approves a Variation;
b. an agreed allowance or provisional item changes;
c. the Customer changes the scope;
d. previously undisclosed conditions require additional work; or
e. the Contract otherwise expressly permits the adjustment.
6.7 Any overdue amounts remain payable notwithstanding completion of Work.
7. Customer Responsibilities
7.1 The Customer must provide OIBD with information reasonably required for the Project, including intended vehicle use, equipment requirements, dimensions, operational requirements and other relevant specifications.
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7.2 The Customer warrants that information supplied to OIBD is accurate to the best of the Customer's knowledge.
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7.3 The Customer must disclose any known:
a. Vehicle damage;
b. previous modifications;
c. electrical alterations;
d. water leaks;
e. structural repairs;
f. accident history relevant to the Work;
g. unusual loads or operating conditions; and
h. equipment or systems that may affect OIBD's Work.
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7.4 The Customer must provide decisions and approvals within a reasonable time.
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7.5 Delay caused by failure to provide instructions, approvals, access, equipment or other required information may affect the Project schedule.
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7.6 The Customer remains responsible for:
a. registration of the Vehicle;
b. maintaining appropriate Vehicle insurance;
c. notifying its insurer of modifications where required;
d. lawful operation of the completed Vehicle; and
e. loading and operating the Vehicle within applicable legal and manufacturer limits.
8. Vehicle Condition and Intake
8.1 Before substantial Work begins, OIBD may conduct a Vehicle intake inspection.
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8.2 Where practical, OIBD will record observable damage, imperfections or anomalies using photographs, written records or an intake form.
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8.3 The Customer may be asked to acknowledge the intake condition record.
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8.4 OIBD is not responsible for pre-existing Vehicle defects or failures unrelated to OIBD's Work.
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8.5 OIBD remains responsible to the extent required by law for loss or damage caused by its failure to exercise due care and skill.
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8.6 The Customer must remove money, valuables, important documents and unnecessary personal property before leaving the Vehicle with OIBD.
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8.7 The Customer authorises OIBD personnel and authorised contractors to move or drive the Vehicle where reasonably necessary for workshop operations, testing, weighing, inspection, certification or Project completion.
9. Custom Fabrication and Irreversible Modifications
9.1 The Customer acknowledges that vehicle conversion and specialist fabrication may involve permanent or substantially irreversible modification to the Vehicle.
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9.2 Depending on the Project, such Work may include:
a. cutting roof, wall, floor or body panels;
b. drilling mounting points;
c. bonding and adhesive installation;
d. installation of flooring or insulation;
e. electrical cable routing;
f. plumbing and water systems;
g. ventilation and air-conditioning openings;
h. solar, antenna, satellite or roof equipment mounting;
i. cabinetry and equipment fixing;
j. lining and trim modification; and
k. other permanent alterations described or reasonably contemplated by the approved scope.
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9.3 OIBD will not undertake a material permanent modification that falls outside the reasonably understood approved scope without obtaining additional Customer approval.
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9.4 Once irreversible Work has commenced, restoration of the Vehicle to its previous or factory condition may:
a. be impossible;
b. be impractical;
c. require substantial additional work; or
d. result in visible evidence of previous modification.
9.5 If the Customer later requests removal, reversal or alteration of approved permanent Work, that request will be treated as a new Variation or separate Project.
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9.6 OIBD does not guarantee that previously authorised permanent modifications can be reversed without cost, loss of value or visible alteration.
10. Procurement and Special-Order Components
10.1 OIBD may purchase or commit to materials and equipment after Contract acceptance and receipt of the required payment.
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10.2 Components manufactured, ordered, cut, upholstered, fabricated or configured specifically for a Customer or Vehicle may have limited or no resale value.
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10.3 If the Customer cancels or changes the Project after such commitments have been made, reasonable supplier charges, restocking charges, freight, fabrication costs and non-recoverable commitments may be included when determining amounts due under Clauses 12 and 13.
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10.4 OIBD will take reasonable steps to mitigate avoidable loss where a Project is cancelled.
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10.5 Supplier availability may result in a proposed component becoming unavailable.
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10.6 Where this occurs, OIBD will discuss a reasonably suitable alternative with the Customer. A material substitution requires Customer approval.
11. Project Timing and Delays
11.1 Unless expressly identified as a guaranteed completion date, Project dates and build durations are estimates made in good faith.
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11.2 OIBD will use reasonable efforts to complete the Project within the agreed or reasonably anticipated timeframe.
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11.3 Project timing may be affected by matters including:
a. Customer-requested Variations;
b. delayed Customer approvals;
c. supplier delays;
d. component shortages;
e. transport delays;
f. certification or inspection scheduling;
g. hidden Vehicle conditions;
h. third-party work;
i. events outside OIBD's reasonable control; and
j. delays caused by the Customer or the Customer's contractors.
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11.4 OIBD will notify the Customer where it becomes aware of a material delay.
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11.5 Where no completion timeframe is agreed, nothing in this clause excludes any obligation under applicable law to provide Services within a reasonable time.
11.6 Neither party is liable for delay caused solely by circumstances genuinely beyond its reasonable control to the extent permitted by law, provided the affected party takes reasonable steps to minimise the delay.
12. Cancellation and Termination
12.1 A Customer wishing to cancel a Project must notify OIBD in writing as soon as reasonably possible.
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12.2 A change of mind does not automatically entitle the Customer to a full refund where OIBD has already:
a. performed design or consultation work;
b. performed labour;
c. commenced fabrication;
d. purchased materials;
e. committed to suppliers;
f. incurred third-party charges; or
g. undertaken permanent or irreversible Vehicle modifications.
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12.3 On Customer-requested cancellation, OIBD will prepare a reasonable reconciliation of:
a. amounts already paid;
b. Work properly completed;
c. materials and components supplied;
d. materials reasonably purchased or committed;
e. supplier cancellation or restocking costs;
f. custom fabrication completed;
g. third-party costs;
h. reasonable costs directly resulting from cancellation; and
i. any amounts capable of being reasonably recovered or avoided.
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12.4 Any refundable balance will be determined after that reconciliation and subject to the Customer's rights under applicable law.
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12.5 If irreversible Work has commenced, OIBD is not required to restore the Vehicle to its previous condition unless separately agreed.
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12.6 OIBD may suspend Work after written notice where:
a. an amount due remains unpaid;
b. necessary Customer instructions or approvals are not provided;
c. the Customer requires unlawful or unsafe work;
d. continued Work would create a material safety or compliance concern; or
e. the Customer materially breaches the Contract.
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12.7 Where reasonably capable of remedy, OIBD will give the Customer a reasonable opportunity to remedy a material breach before terminating the Contract.
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12.8 On termination, amounts properly owing for Work completed and reasonable Project commitments remain payable, subject to applicable law.
13. Refunds and Amounts Already Incurred
13.1 OIBD does not maintain a general retail-style change-of-mind refund policy for custom vehicle Projects.
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13.2 Custom vehicle conversion involves labour, design, procurement, fabrication and permanent modification that may not be recoverable or resalable.
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13.3 Where a Customer cancels for reasons unrelated to any failure by OIBD to comply with the Contract or applicable law, any refund will be calculated having regard to the stage of the Project and costs reasonably incurred or committed.
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13.4 Nothing in this section limits the Customer's rights where Goods or Services fail to meet statutory consumer guarantees or other non-excludable legal requirements.
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13.5 OIBD will not rely on this section to deny a remedy that the Customer is legally entitled to receive.
14. Workshop Access and Work Health and Safety
14.1 OIBD's workshop is an operational fabrication environment.
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14.2 Customer access during fabrication may be restricted for work health and safety, security, insurance, workflow and operational reasons.
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14.3 Any Customer visit must be arranged in advance and approved by OIBD.
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14.4 Visitors must comply with all safety instructions, exclusion zones and personal protective equipment requirements.
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14.5 OIBD may postpone, limit or refuse access where it reasonably considers a visit unsafe or disruptive to workshop operations.
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14.6 OIBD may instead provide reasonable Project updates, photographs, video or other progress information where appropriate.
15. Completion, Inspection and Handover
15.1 OIBD will advise the Customer when the Vehicle is substantially ready for collection or handover.
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15.2 Unless otherwise agreed, all amounts then due must be paid before release of the Vehicle.
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15.3 At handover, the Customer should inspect the Vehicle and completed Work.
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15.4 OIBD may ask the Customer to sign a handover or discharge record acknowledging:
a. receipt of the Vehicle;
b. observable Vehicle condition;
c. equipment supplied;
d. relevant demonstrations or instructions; and
e. handover documentation provided.
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15.5 Signing a handover document does not waive rights that cannot lawfully be excluded.
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15.6 Minor outstanding items recorded at handover do not necessarily prevent release of the Vehicle where the Vehicle is otherwise reasonably usable and the parties agree on completion arrangements.
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15.7 The Customer should notify OIBD promptly if a problem with the Work becomes apparent after handover so OIBD has a reasonable opportunity to inspect and assess it.
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15.8 Nothing in this clause imposes an artificial time limit on statutory consumer rights.
16. Storage After Completion
16.1 The Customer must collect the Vehicle within the period stated in OIBD's completion notice or other agreed collection arrangement.
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16.2 OIBD may allow a reasonable grace period after the agreed collection date.
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16.3 If the Vehicle remains uncollected after that period, OIBD may charge reasonable storage costs where:
a. the applicable rate was disclosed in the Quotation; or
b. the Customer was given reasonable written notice of the applicable rate before storage charges commenced.
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16.4 Storage charges do not extinguish the Customer's obligation to pay other amounts properly due.
17. Uncollected Vehicles and Goods
17.1 OIBD will not dispose of an uncollected Vehicle merely because a particular contractual period has expired.
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17.2 Where a Vehicle or other goods remain uncollected, OIBD may exercise rights available under the Uncollected Goods Act 1995 (NSW) and other applicable law.
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17.3 Any disposal of an uncollected motor vehicle will be undertaken only after complying with applicable statutory procedures, notices, searches, certificates and other legal requirements.
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17.4 OIBD may recover storage, handling, disposal and other amounts to the extent permitted by law.
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17.5 Nothing in this clause gives OIBD a right to dispose of property contrary to applicable law.
18. Customer-Supplied Equipment
18.1 OIBD may agree to install components or equipment supplied by the Customer.
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18.2 OIBD may refuse to install Customer-supplied equipment where it reasonably considers the item:
a. unsafe;
b. unsuitable;
c. incompatible;
d. damaged;
e. non-compliant; or
f. likely to compromise the Vehicle or Project.
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18.3 Unless OIBD caused the relevant problem through installation or handling, OIBD is not responsible for an inherent defect, performance failure or warranty issue in Customer-supplied equipment.
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18.4 OIBD remains responsible for the quality of the installation services it provides to the extent required by law.
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18.5 Delays caused by defective, late or incompatible Customer-supplied equipment may affect Project timing and may result in a Variation where additional work is required.
19. OIBD-Supplied Third-Party Equipment
19.1 Some equipment supplied by OIBD is manufactured by third parties.
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19.2 Manufacturer warranties may apply to that equipment.
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19.3 OIBD may assist the Customer with reasonable manufacturer warranty procedures where appropriate.
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19.4 Manufacturer warranties operate in addition to, and do not replace, rights the Customer may have against OIBD that cannot lawfully be excluded.
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19.5 OIBD is not responsible for a manufacturer's independent acts or omissions except to the extent OIBD is legally responsible as supplier or installer.
20. Defects, Rectification and Australian Consumer Law
20.1 OIBD intends to provide its Services with appropriate care and skill and in accordance with the Contract.
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20.2 If the Customer believes there is a defect or problem relating to OIBD's Work, the Customer should notify OIBD and provide reasonable information about the issue.
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20.3 OIBD must be given a reasonable opportunity to inspect the alleged problem where inspection is appropriate and lawful.
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20.4 Where OIBD is responsible for a problem, OIBD will provide the remedy required by applicable law and the Contract.
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20.5 Any express warranty separately offered by OIBD is additional to statutory rights and does not replace them.
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20.6 Nothing in this Contract excludes, restricts or modifies a consumer guarantee, statutory right or remedy where doing so would be unlawful.
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20.7 Where the Australian Consumer Law applies, the Customer may have rights including guarantees relating to:
a. due care and skill;
b. fitness for a disclosed purpose; and
c. supply within a reasonable time where no timeframe has been agreed.
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20.8 The availability and nature of a remedy will depend on applicable law and the circumstances of the particular issue.
21. Compliance, Certification and Vehicle-Manufacturer Requirements
21.1 OIBD will perform the agreed scope having regard to applicable Vehicle manufacturer guidelines and other requirements reasonably relevant to the Work.
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21.2 Unless expressly included in the Quotation, OIBD's normal conversion scope does not include modification of:
a. OEM engine-management systems;
b. emissions-control systems;
c. engines;
d. passenger-carrying capacity;
e. suspension systems;
f. gross vehicle mass ratings; or
g. other regulated Vehicle systems outside the agreed interior-conversion scope.
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21.3 Auxiliary electrical and other conversion systems may interface with factory systems at suitable connection provisions where appropriate, while otherwise being designed as independent conversion systems where reasonably practicable.
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21.4 Any engineering approval, certification, sign-off, statutory inspection or specialist third-party approval required for a Project will only be included where expressly stated in the Quotation or agreed by Variation.
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21.5 OIBD does not guarantee the independent decision of:
a. a vehicle manufacturer;
b. dealer;
c. engineer;
d. certifier;
e. regulator;
f. insurer; or
g. other third party.
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21.6 OIBD will provide documentation expressly included in the Project scope and reasonably cooperate with agreed certification or inspection processes.
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21.7 Manufacturer warranty determinations remain matters for the relevant manufacturer or authorised representative.
21.8 Nothing in this clause excludes OIBD's responsibility where OIBD's own Work causes loss, damage or non-compliance for which OIBD is legally responsible.
​22. Liability
22.1 Nothing in the Contract excludes or limits liability that cannot lawfully be excluded or limited.
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22.2 To the maximum extent permitted by law, OIBD is not liable for loss caused by:
a. inaccurate or incomplete information supplied by the Customer;
b. pre-existing Vehicle defects;
c. Customer-supplied defective equipment;
d. unauthorised modifications made after handover;
e. misuse or operation contrary to instructions;
f. overloading;
g. failure to maintain installed equipment; or
h. acts or omissions of another person,
except to the extent that OIBD caused or contributed to the loss.
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22.3 Where both OIBD and the Customer or another person contributed to loss, OIBD's liability may be reduced to the extent permitted by law to reflect that contribution.
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22.4 To the extent permitted by law, OIBD will not be liable for indirect or consequential commercial loss such as loss of profit, revenue or business opportunity except where such liability cannot lawfully be excluded.
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22.5 Any contractual limitation in this section is subject to the Australian Consumer Law and any other non-excludable rights.
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22.6 Nothing in this Contract limits liability for fraud, deliberate misconduct or other liability that the law prohibits OIBD from limiting.
23. Intellectual Property and Design Materials
23.1 OIBD retains ownership of its pre-existing intellectual property, manufacturing methods, design systems, templates, technical know-how and proprietary processes.
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23.2 Unless otherwise agreed, payment for a Project does not transfer ownership of OIBD's general intellectual property or reusable design methodology.
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23.3 Once amounts properly due for the Project are paid, the Customer may use Project-specific drawings and documentation supplied to the Customer for:
a. operation of the Vehicle;
b. maintenance;
c. repair;
d. insurance;
e. resale of the Vehicle; and
f. regulatory or certification purposes.
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23.4 The Customer must not commercially reproduce or manufacture OIBD proprietary designs for third-party sale without written permission.
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23.5 This section does not prevent the Customer from obtaining reasonable repair, maintenance or safety work from another provider.
24. Photography, Project Records and Marketing
24.1 OIBD may photograph or record the Vehicle and Work for:
a. Project records;
b. quality assurance;
c. traceability;
d. warranty administration;
e. training; and
f. compliance documentation.
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24.2 OIBD may use non-confidential and appropriately de-identified Project photographs for portfolio, website, social-media or marketing purposes unless the Customer advises OIBD in writing before handover that such use is not permitted.
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24.3 OIBD will not intentionally publish:
a. confidential customer information;
b. sensitive operational information;
c. personal information;
d. registration details where inappropriate; or
e. customer logos or names in a way implying endorsement,
without appropriate authority.
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24.4 Where a Project is commercially sensitive, government-related or subject to a confidentiality obligation, the applicable confidentiality requirements take priority over this clause.
25. Confidentiality and Privacy
25.1 Each party must take reasonable steps to protect confidential information received from the other in connection with the Project.
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25.2 OIBD may disclose necessary information to employees, suppliers, contractors, manufacturers, certifiers, professional advisers and other parties involved in delivering the Project, subject to appropriate confidentiality obligations where required.
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25.3 OIBD handles personal information in accordance with its Privacy Policy and applicable privacy law.
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25.4 Confidentiality obligations do not apply to information that:
a. is already public other than through breach;
b. was lawfully known to the receiving party;
c. is independently developed; or
d. must be disclosed by law.
26. Dispute Resolution
26.1 If a dispute arises, the parties should first attempt to resolve it through good-faith discussion.
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26.2 A party may give written notice describing the dispute and the outcome sought.
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26.3 The parties should allow appropriate representatives an opportunity to discuss the dispute before commencing formal proceedings where reasonably practicable.
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26.4 If the dispute is not resolved by negotiation, the parties may agree to mediation before commencing court proceedings.
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26.5 Unless otherwise agreed, mediation will take place in New South Wales and the mediator's costs will be shared equally.
26.6 This clause does not prevent either party from:
a. seeking urgent interlocutory or injunctive relief;
b. recovering an undisputed debt;
c. exercising a statutory right;
d. contacting a consumer protection authority; or
e. commencing proceedings in a court or tribunal where legally entitled.
27. General Provisions
27.1 Governing Law: The Contract is governed by the laws of New South Wales, Australia, and the parties submit to the jurisdiction of courts and tribunals having jurisdiction in New South Wales.
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27.2 Severability: If a provision is invalid or unenforceable, it will be severed or read down to the minimum extent necessary without affecting the remaining provisions where legally possible.
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27.3 No Waiver: Failure by either party to immediately enforce a right does not waive that right.
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27.4 Amendments: A material amendment to the Contract must be agreed in writing.
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27.5 Electronic Communication: Email and other agreed electronic communication may be used for approvals, Variations, notices and Project instructions.
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27.6 Subcontractors: OIBD may use suitably qualified employees, contractors and specialist suppliers to perform portions of the Project. OIBD remains responsible for its contractual obligations to the extent required by law.
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27.7 Entire Agreement: The Contract documents described in Clause 2 constitute the agreement between the parties concerning the Project and supersede prior discussions or representations concerning the same subject matter, except where the law provides otherwise.
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27.8 Customer's Statutory Rights: Nothing in these Terms and Conditions is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded, restricted or modified.